The 48 hours Product is a promise to deliver excellent service quality by processing finance applications within 48 hours of submission with a money back guarantee on the delayed period.

All our Products and Services are Sharia'a compliant and abide by the Sharia'a principles. The 48 hours Product is a value proposition for our customers and has been offered within Sharia'a values of transparency and commitment to customers.

48 hours signifies 48 calendar hours on working days only (Weekends and Public Holidays are excluded).

The following applicants are ELIGIBLE for the 48 hours Product:

• All UAE residents; salaried and self employed profile applicants applying for residential property financing.
• All UAE residents; salaried and self employed applicants applying for Pre-Approval Finance Facility.

The following applicants are NOT ELIGIBLE for the 48 hours Product:

• All non resident applicants.
• All applicants applying for commercial property financing including multiple residential property (4 or more properties).
• All applicants applying for properties which require external evaluation.
• All applicants applying for finance value above AED 5 Million.

If a case requires a policy deviation, it is not complete as per Tamweel policy hence it is not eligible for the 48 hours Product.

However, if the policy deviation is taken upfront and signed off by the relevant authority the case can be considered under the 48 hours Product.

For Salaried cases the start time is the time of approval of deviation. For Self Employed cases the start time is the confirmation time by Tamweel.

The following products are NOT ELIGIBLE for this commitment:

• Commercial Ijara / Commercial Forward Ijara
• Baiti Ijara / Baiti Forward Ijara
• All other products which require external evaluation

If the property requires external evaluation, the 48 hours Product will not apply. However if the evaluation is in place prior to submission of the file, the 48 hour Product will apply.

For Salaried cases the start time is the time of receipt of complete documentation including the evaluation report by sales. For Self Employed cases the start time is the confirmation time by Tamweel.

The applicant can choose any property from the approved list of properties registered with Tamweel. All properties which require external evaluation are not eligible for the 48 hours Product.

The approved list of developers / properties can be viewed here www.tamweel.ae/en/Partners/Developers.aspx

In addition to the applicant being eligible to avail the 48 hours Product, complete documentation and information should be provided by the applicant as per Tamweel’s policy.

The documentation checklist is available as part of the application form. Click here to view Finance Documentation Checklist.

If the application is accepted by Tamweel as completed, the case is eligible for the 48 hours Product.

The applicant will be informed of the credit decision on his / her finance application within 48 hours.

For salaried applicants, the 48 hours will start from the point when the Tamweel Mortgage Advisor collects complete information and documentation from the applicant.

For self-employed applicants, the 48 hours will start from the point when Tamweel confirms that the application is complete and all relevant information and documentation is present. A confirmation call will be made by a Tamweel representative to the applicant to communicate the start time. In case the applicant is not reachable, an SMS will be sent by Tamweel indicating the start time.

If an application is being submitted for processing with incomplete documentation or information, it will not be eligible for 48 hours money back Product.

Once the application has been accepted by Tamweel as complete, the 48 hours Product will apply. Tamweel will base its credit decision on the documents and information present in the file.

If the eligibility does not match the finance amount requested, Tamweel will decline the case. The arrangement fee less AED 1,000 will be refunded to the customer as per existing policy.

However, if the case is resubmitted with the additional documentation within a period of 30 days from the date the application was declined, the case will be reassessed as a new file within the 48 hours Product. The arrangement fee will be net of the AED 1,000 retained earlier.

At the time of resubmission, any expired documentation needs to be re-submitted. (For e.g. Salary Certificate/Bank statements/Liability Letter)

If the decline is more than 30 days old, a new application (with new documentation) needs to be submitted with full arrangement fee.

Once the decision on the finance application is taken, an SMS will be sent to the applicant by Tamweel indicating the finance decision.

The 48 hours Product does NOT guarantee approval of finance application. It promises a decision on the finance application within 48 hours.

The decision is purely based on the appraisal of the application by Tamweel and is independent of the time being taken to service the application.

This Product applies only to new applications received by Tamweel starting from Tuesday, January 15th, 2008.

All applications collected by Tamweel after 4:00 PM will be treated as collected at 8:30 AM the following working day.

This is an on-going Product offered exclusively by Tamweel.

The terms and conditions of the 48 hours Product are available with the application form and the service brochure. Click here to view Terms and Conditions .

No other banks or financial institutions in UAE are currently providing such a Product backed by a money back offer.

Tamweel is not charging any extra fees for this exclusive Product.

The refund policy applies only to applications that are eligible under the 48 hours money back Product.

If the application is delayed due to Tamweel beyond 48 hours, Tamweel will refund AED 1,000 per working day (or part thereof) of delay.

The maximum amount that can be refunded is the amount of arrangement fees submitted by the applicant at the time of application submission.

The refund will be only for those applications where customer is accepting the offer letter before the expiry of the offer letter.

The applicant will get back the refund if the application has been approved by Tamweel and the offer letter has been accepted by the customer.

The refund will be provided at the time of completion of all offer letter acceptance formalities as per Tamweel policy.

At the time of accepting the offer, the applicant will be given cheques amounting to the refund eligibility.

The entire arrangement fees (less AED 1,000 as processing charges) will be returned to the applicant as per existing policy.

The entire arrangement fees (less AED 1,000 as processing charges) will be returned to the applicant as per existing policy.

No, in this case the applicant will not be eligible for refund. The refund on the money back offer will be given only to those applicants where the offer has been accepted and relevant document formalities have been completed.

As per existing policy, the amount to be refunded is as follows:

• Client initiated cancellation prior to approval : 50% refund
• Client initiated cancellation after approval : No refund
• Tamweel initiated : Full refund (after retaining AED 1,000)

Tamweel maintains a log of all the SMS’s sent to all its applicants.

The applicant is not eligible for refund in this case. The offer will be made as per Tamweel credit policy. This may be different from the applied terms.

The refund is applicable only in case the offer is delayed and the applicant has accepted the offer letter. The refund will be provided at the time of completion of all offer letter acceptance formalities as per Tamweel policy.